At Completecare, it is important to us that all of our employees treat patients and their families in a professional and kind way.
- We also want all patients to feel that they have received care that is:
- Affordable
- Accessible
- Conveinent
- Comprehensive
- High-Quality
Complaints maybe directed to any employee at any time. Employees will work to resolve these issues when they can or pass them to a supervisor, manager or executive as needed.
Complaints and concerns may also be submitted through CompleteCare’s website:
CompletecareNJ.org
Please complete the form at the bottom of this page. These submissions will be reviewed and sent to the appropriate managers for follow-up.
Patients complaints will never be used against the patient and will not affect your future care at CompleteCare Health Network.
Complaints may also be filed with the Joint Commission. Either click the link below or submit your comments by mail.
Online: Submit a new patient safety event or concern
Mail: Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
If you feel like would like to make a complaint at the state level, you may do so in the following ways:
Office of Acute Care Assessment and Survey:
PO Box 367
120 South Stockton St.
Trenton, NJ 08625-0367
Fax: 609-633-9060
HOTLINE FOR HEALTHCARE FACILITY COMPLAINTENTS: 800-792-9770
Acute Care Facilities Hospitals, Ambulatory Surgery Centers, Home Health Agencies, Dialysis, Hospice, and all other licensed outpatient services Complaint & Surveillance Program:
1-800-792-9770, select option #2
Assessment & Survey & Facilities Reporting Events/Incidents:
1-800-792-9770, select option #2
Office of the Ombudsman for the Institutionalized Elderly To File a Complaint:
Toll Free Intake Line: 1-877-582-6995
Fax: 1-609-943-3479
Email: ombudsman@ltco.nj.gov
Write:
NJ Long-term Care Ombudsman
P.O. Box 852
Trenton, NJ
08625-0852
Office of Quality & Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax: (630) 792-5636
E-mail: complaint@jointcommission.org