Hours Per Week
All applicants must poccess the following to be considered, no exceptions:
- A new hire at CCHN
- Currently unemployed (receiving unemployment benefits or general assistance/SNAP, or their benefits have expired)
- Disparate/disadvantaged or minority
- All applicants must apply at the following office and request to speak to an interviewer, please give them the following Job Posting Identifier – NJ1336317
Department of Workforce Development
Cumberland County College
3322 College Drive
Vineland, NJ 08360
Major Function: Community Health Workers use their unique position as trained community members to provide trust-based information and focused education; help clients (patients) cope with and overcome fear, walk clients through the often-complex healthcare system, and help them strategize to manage the logistics of caring for oneself in the context of a complicated life.
CHWs are defined as role model peers who share the same experiences and community membership and who are trained to provide effective services that increase the retention, and medication adherence/viral suppression of the people they serve. In fact, reminder phone calls, phone check-ins to ascertain reasons for missing an appointment, and appointment accompaniment (e.g. received a letter of lapsed health insurance coverage, for medical care, legal services, social services, and Supplemental Security Income (SSI)-related appointments) are among the most common CHW tasks. Peers can also be used to perform community outreach and home visits—something that may not be possible for case managers, LCCs or front desk staff due to caseloads and required office-based tasks.
Primary Responsibilities: The following are primary roles and responsibilities include but not limited to:
- Addresses gaps in care of patients – effectively work with individuals from diverse backgrounds in reducing cultural and socioeconomic barriers between clients and institution
- Assesses and identifies actual and potential patient problems and barriers to care by gathering relative data; Identifies and assists clients in reducing barriers to care
- Conducts outreach activities on HPV Immunization, lung and colorectal cancer in targeted areas
- Provides effective, productive, and professional communication between patients, providers and supervisor; Uses knowledge of client's cultural, ethnic, religious and social system to develop and revise care
- Educates and assists patients in the management, prevention, and maintenance of their health and wellness
- Builds and maintains relationships with both internal and external healthcare contacts and organizations in an effort to improve available patient resources
- Collaborates with members of delivery team (Doctors, Social Workers, Nurses) to identify concerns that would prevent quality medical care; Communicates client plans and concerns to healthcare providers
- Assesses patient needs; Assists in coordinating patient care
- Establishes positive, supportive relationships with patients/clients in managing their health care needs
- Provides comprehensive case management
- Tracks patient outcomes and provides information to authorized personnel as requested, using designated electronic devices and software tools
- Provides referrals for services to community agencies as appropriate
- Acts as a patient advocate and liaison between the patient/family and community service agencies (i.e. schools, Department of Health, hospitals, support groups, etc.)
- Contacts churches and other civic, community groups to explain the program, recruit patients, and include information about the program in newsletters, bulletins, etc.
- Conducts one-on-one education at every opportunity
- Distributes posters, flyers, and brochures to areas in the county that are appropriate for the target population
- Enters accurate and complete data within 24 hours of client interaction, using designated electronic devices and software tools
- Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient’s care
- Has regular and predictable attendance
- Other duties as required
- Commitment: Passion about working to improve the health and quality of life of community of patients at CCHN.
- Knowledge: Must have demonstrated knowledge of medical care services in their region of NJ, along with an interest and ability to expand knowledge through training. Knowledge of regional community resources/services is important. Ability to assess clients for needs related to treatment education, risk reduction and prevention.
- Experience: Familiarity with issues that put people at risk for poorer health is also highly helpful, such as homelessness, incarceration, domestic violence, and/or substance abuse.
- Skills: Strong communication skills are essential. Demonstrated ability to conduct sensitive, empathetic interviews and conversations that highly respect the dignity and diversity of clients. Ability to engage staff and clients in a supportive and empowering way. Ability to help manage conflict. Ability to work effectively within a team. Ability to maintain client records, extract relevant demographic and disease information and adhere to privacy and confidentiality protocol. Basic computer skills required.
- Personal qualities: Personal qualities including energy, intelligence, diplomacy, sound practical judgment, the ability to work independently during periods of less supervision; the ability to work effectively in a busy environment; and the interpersonal skills to work effectively in partnership with other program staff and others in the agency. Resourcefulness will be required to assist clients, as well as good judgement and decision making.
- High school diploma or equivalent is required for this position with at least one year of community involvement and/or working with clients, or an equivalent combination of education and experience.
- Health/Social Services experience or education; Case management experience preferred
- A valid driver’s license and reliable transportation.
- Provides written evidence of vehicle insurance of any vehicle the incumbent drives for job-related purposes, and
- Maintains vehicle insurance of such vehicle(s) while employed.
Working Conditions/Physical Demand:
- Various community settings including some visits to community locations; able to drive a car
- Use a desktop computer/laptop/tablet, cell phone, other office machines such as fax, copier, and scanner