Contact
Center
Agent

Contact

Contact Center Agent

Position Status

Full Time and Part Time available

Department

Contact Center

Location

Facility

CompleteCare Medical & Dental Professionals - Millville

Position Days

Hours Per Week

Weekends Required

Reports To

Contact Info

Job Description

Our Mission:  To improve lives by providing comprehensive, high-quality healthcare to every person in every community that we serve.

Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.

At CompleteCare we are patients serving patients. We know what it’s like to be on the other side of the desk, so we are driven by the common purpose to continually exceed expectations at every turn.  

CompleteCare employees are a particularly dedicated group of individuals who are good at what they do and want to use their skills to help people. Working for the community requires diligence and efficiency, but more than anything else, CompleteCare knows that kindness is the best way to truly make a difference.

If you are someone who wants to be the change, then we want you to join our team!

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Major Function:  Answers health centers telephones and transfers call and takes appropriate                   messages

 

Quality Standards:

  • Professionalism
  • Positivity
  • Productivity
  • Promptness
  • Kindness

 

Qualifications:

  • HS Diploma or equivalent
  • Medical background a plus

 

Other Qualifications:

  • Ability to sit for long periods of time
  • Ability to use multi-line telephone and headset.

 

 

 

Job Duties include, but not limited to:

  • Answers all incoming calls for the organization while utilizing proper phone etiquette.
  • Confirms appointments, if automation fails from call list
  • Perform two weekly patient satisfaction phone surveys
  • Respond and schedule appointments using appropriate guidelines according to the patients’ needs via phone, electronic appt. requests
  • Transferring of calls to the appropriate destination as needed

EOE